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21 Nov 2021

Apple: Self-Service Repair Program Launch in Early 2022

The Index Today

Apple Inc. is planning to launch a self-service program that allows users to repair their Apple devices with the help of Apple tools and parts.

The company will launch the program early next year and will initially focus on common service components such as battery, camera and display. More repair options are expected to be added to the program soon after. Previously, Apple Inc. controlled most repairing processes which meant customers could only visit Apple Stores or authorized repair dealers.

However, with President Biden’s latest executive order, the Federal Trade Commission has been asked to prevent major electronics manufacturers from restricting customers to using repair services from outside providers. Independent repair shops are being encouraged to repair devices and provide more services to consumers. The self-service program by Apple will be available for the newly issued models including iPhone 12 and 13. Apple stated that the self-repair program is “intended for individual technicians with the knowledge and experience to repair electronic devices.”

The company further said Apply users can order parts and self-repair their devices by registering online using the unique serial number. Users may still have to visit an Apple Store for additional assistance as the self-service repair program does not have a customer support phone number. The price of the program is yet to be determined by the company. Jeff Williams Chief Operating Officer said, “In the past three years, Apple has nearly doubled the number of service locations with access to Apple genuine parts, tool, and training, and now were providing an option for those who wish to complete their own repairs.”


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